Velobuy aims to be the marketplace for bike shops in and around Brussels. With a deep understanding of both the shop owner and the consumers’ needs we developed a marketplace that is intuitive, offers a global approach from customer acquisition to customer satisfaction.
The job description
In this position, you will be responsible for prospecting, acquiring and managing your clients. You will be the interface with partners in order to ensure a seamless client relationship. Within the sales team you will develop and maintain the sales cooperation with the retailers in Belgium.
Main responsibilities include
- Develop and execute sales strategies in Brussels and Wallonia with the head of sales.
- Develop and execute sales activities within organisation.
- Identify business opportunities by identifying prospects and evaluating their position; researching and analyzing sales options
- Acquire new sales partners and clients as well as retain and support existing clients
- Achieve expansion and growth targets
- Initiate meetings with clients and retail chains.
- Ensure sales growth by establishing flawless client assistance
- Develop existing key clients and brokers and propose solutions to retain accounts and promote cross selling as aligned with the company’s sales strategy
- Build knowledge and keep up to date with the market in order to gain excellent competition knowledge.
Sales & client support/account management
- Establish professional and productive relationships with key contact persons in Belgium.
- Ensure smooth implementation of new contracts with our clients
- Proactively assess, clarify, and validate customer’s requests and offer solutions to maximize profitability, contract renewability and added value for the customer
- Update clients on new products or offers.
- Act as a single point of contact for clients and with regards to service issues, including critical requests and administration related matters
- Perform claims data analysis to identify trends in dedicated accounts and provide solutions for identified issues
- Demonstrate decisiveness and proactivity in steering solutions for the clients
- Maintain the internal account management tool.
- Implement a strategy for growth and high conversion + retention rate
Has an existing product portfolio of clients in the cycling industry.
Proactive, creative, eager to join a startup at an early phase and grow with us.
Equity can be offered if the candidate wants to be a founding member.
Fluent in Dutch, French and English
Social media skills ( community manager)